We are sorry to hear that you are thinking of cancelling your contract.
To cancel your contract, you will need to fill in a two-part cancellation form which we can email to you on contact. Both must be approved for the contract to be cancelled with us.
Please call 0500-600 111 and talk to our customer service team for questions regarding contracts and cancellation, or e-mail support@onslip.com
Contract duration and early termination.
Agreements signed with a contract period of less than twelve (12) months may be terminated at the end of the contract period with a mutual notice period of one (1) month. If the Agreement is not terminated before the end of the contract period, the Agreement is valid until further notice with a mutual notice period of one (1) month.
Agreements signed with a contract period of twelve (12) months or more can be cancelled until the end of the contract period with a mutual notice period of three (3) months. If the Agreement is not terminated before the end of the contract period, the Agreement is renewed for twelve (12) months at a time with the same cancellation terms as above. Other conditions for cancellation and renewal of the Agreement are specified in the Agreement and in the price list applicable at any given time.
Upon termination of the Agreement, no refund of any prepaid fee for the Service or Product will be made.