Scope and responsibility of the guarantee

1. Manufacturer's commitment:
   • The warranty for our products is provided by the respective manufacturer/dealer. It is the responsibility of the manufacturer/dealer to ensure that the product meets the stated specification.
2. Definition of warranty defect:
   • A warranty defect is an original defect that can be traced back to the production or manufacturing process. These defects exist in the product from the beginning, even if they are not always immediately detected.
3. Detection of defects:
   • Some faults may become apparent on first use. In this case, you must contact us or the manufacturer/retailer immediately.
   • Other faults may become apparent after some time of use, but still originate from the manufacturing process. Contact us or the manufacturer/retailer as soon as you find the fault so that we can investigate and rectify it.
4. Limitations:
   • The warranty does not apply to damage or faults caused by external influences or incorrect handling (handling faults).
5. Purpose of the warranty:
   • The warranty is designed to ensure that you receive a product that meets the promised specifications and is free from manufacturing defects.
6. Guarantee period
   
   • Our authorised manufacturers/dealers currently offer a 1-year warranty.

PLEASE NOTE!

• If you have ordered the product through us.
  If you suspect a warranty fault, please contact us directly. We are here to help you through the process and ensure that your rights are respected.
  
  
• If you have ordered/purchased the product yourself from a manufacturer or retailer outside Onslip, please contact them directly.