The cash register most likely has issues with the Internet connection if you see some, or more, of these error messages:
- Cloud Electronic Fiscal Device Error
- Offline: Failed to Update Data
- Transaction Queue or Transaction Queue Full
- Declined Online Only
- Login Expired - This user has not logged in while online for the last 30 days...
- Server is not responding
- Failure server.abort: XHR aborted, state 4
We have prepared instructions below to check that your cash register has full access to the network. Begin by identifying your model of cash register.
Choose your model to receive troubleshooting instructions.
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Z-modell
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E800
Yes, that sounds like a tired cliché, but you would be surprised how often it actually works.
- Turn off the cash register by holding the power button on the left side until the screen turns off. Also turn off any routers or modems you have.
- Wait approximately 30 seconds.
- Start the modem, or router, that is the first link in the chain. The equipment that first receives the internet signal, that is.
- Wait a minute so you see it has started up properly.
- If you have several routers connected, start them too. Just as with the modem, wait a minute until it has started properly.
- Start the cash register now. Log in to Onslip like you usually do and try it again.
The other end of the network cable needs to be in a router with access to the Internet. In most cases the connector is named LAN 1, 2, 3 or 4.
Enter the app Settings.
Choose More... in the list to the left and make sure Use Ethernet is checked.
See if you are getting an IP address.
In most cases this means the cable is not connected properly. Once again, make sure the cable is in the correct plugs in both the cash register and the router. See reference pictures above.
If the cable is connected properly and you still cannot get an IP address you may need to restart your cash register again.
Hold down the power button on the left side of the cash register until the screen turns off with a clicking noise. Wait a few seconds and start the cash register again, the same way.
When the cash register has started again, check if it's getting an IP address now.
If it's still not getting an IP address after the restart, the network cable may be broken. Try connecting a new cable. Also try a restart again, as well as unchecking Use Ethernet and check it again.
If it still isn't getting an IP address after this then the network connector on the cash register may be damaged. This is especially probable if there have been lightning strikes in the area.
Check whether or not you can connect over WiFi instead, if you do not want to exchange your cash register. Note that our warranty does not cover natural disasters such as lightning strikes.
Follow the network cable from the cash register to the router itself.
Make sure the router has a cable in the WAN port. (If you have a white TP-Link router from Onslip, the WAN port is the blue connector.) This cable needs to be connected to your modem or fiber connection in the wall.
If the cable is connected properly the internet symbol will glow or blink green.
Make sure the WAN cable is connected properly and everything is green. If the internet symbol glows orange the router cannot access the Internet. In that case, check your modem and contact your internet service provider.
Restart your router and eventually modem, to be on the safe side. Try the cash register again to see if it works now.
If it still doesn't work, it may be that the cash register's date and time is incorrect. It might not seem important, but it is important that the cash register, and internet services, are agreed on the date and time.
Press the home button (the button in the middle, in the bottom left of the screen that looks like a house).
Enter the app Settings.
In the list to the left, scroll down to Date & time.
Make sure the cash register's time zone, as well as date and time are the same as reality. If not, try unchecking Automatic date & time and check it again. Alternatively, set date and time manually.
Try again after this.
If it still doesn't work, your internet service provider may have issues with communication right now. An error report may need to be filed, it could be that SSL encrypted traffic cannot be sent at this time. Try connecting to a phone hotspot via Wi-Fi temporarily to see if that works.
Enter the app Settings.
Choose Wi-Fi in the list to the left and make sure you are connected to the proper network. If you are using a white TP-Link router from Onslip the network will be named Onslip. The password is on the bottom of the router.
It may help to forget other networks that are Saved. This is because the cash register can otherwise jump from network to network which may cause problems.
At the same time, make sure the router has a cable in the WAN port. (If you have a white TP-Link router from Onslip, the WAN port is the blue connector.) This cable needs to be connected to your modem or fiber connection in the wall.
If the cable is connected properly the internet symbol will glow or blink green.
Make sure the WAN cable is connected properly and everything is green. If the internet symbol glows orange the router cannot access the Internet. In that case, check your modem and contact your internet service provider.
Restart your router and eventually modem, to be on the safe side. Try the cash register again to see if it works now.
If it still doesn't work, it may be that the cash register's date and time is incorrect. It might not seem important, but it is important that the cash register, and internet services, are agreed on the date and time.
Press the home button (the button in the middle, in the bottom left of the screen that looks like a house).
Enter the app Settings.
In the list to the left, scroll down to Date & time.
Make sure the cash register's time zone, as well as date and time are the same as reality. If not, try unchecking Automatic date & time and check it again. Alternatively, set date and time manually.
Try again after this.
If it still doesn't work, your internet service provider may have issues with communication right now. An error report may need to be filed, it could be that SSL encrypted traffic cannot be sent at this time.
Try connecting to a phone hotspot via Wi-Fi temporarily to see if that works.
If it still doesn't work even with a mobile hotspot, it could be that the Wi-Fi transceiver in the cash register is performing badly. If at all possible, connect the cash register by cable.
It should be in the LAN connector on the bottom of the cash register.
The other end of the network cable needs to be in a router with access to the Internet. In most cases the connector is named LAN 1, 2, 3 or 4.
Press the home button (the button in the middle, in the bottom left of the screen that looks like a house).
Enter the app Settings.
Be sure to turn off Wi-Fi. Once Wi-Fi is off, choose More... in the list to the left and make sure Use Ethernet is checked. See if you are getting an IP address that isn't 0.0.0.0
You are now connected via cable.
Yes, that sounds like a tired cliché, but you would be surprised how often it actually works.
- Turn off the cash register by holding the power button on the right side. A box will show on the screen, choose to shut down the cash register. Also turn off any routers or modems you have.
- Wait approximately 30 seconds.
- Start the modem, or router, that is the first link in the chain. The equipment that first receives the internet signal, that is.
- Wait a minute so you see it has started up properly.
- If you have several routers connected, start them too. Just as with the modem, wait a minute until it has started properly.
- Start the cash register now. Log in to Onslip like you usually do and try it again.
The other end of the network cable needs to be in a router with access to the Internet. In most cases the connector is named LAN 1, 2, 3 or 4.
Now enter the app Settings.
Choose More on the right side.
Choose Ethernet on the next page. Make sure it is turned on.
See if you are getting an IP address.
In most cases this means the cable is not connected properly. Once again, make sure the cable is in the correct plugs in both the cash register and the router. See reference pictures above.
If the cable is connected properly and you still cannot get an IP address you may need to restart your cash register again.
Hold down the power button on the right side of the cash register until a box is shown on the screen. Press Reboot/Starta om.
When the cash register has started again, check if it's getting an IP address now.
If it's still not getting an IP address after the restart, the network cable may be broken. Try connecting a new cable. Also try a restart again, as well as turning on Use Ethernet and turning it on again.
If it still isn't getting an IP address after this then the network connector on the cash register may be damaged. This is especially probable if there have been lightning strikes in the area.
Check whether or not you can connect over WiFi instead, if you do not want to exchange your cash register. Note that our warranty does not cover natural disasters such as lightning strikes.
Follow the network cable from the cash register to the router itself.
Make sure the router has a cable in the WAN port. (If you have a white TP-Link router from Onslip, the WAN port is the blue connector.) This cable needs to be connected to your modem or fiber connection in the wall.
If the cable is connected properly the internet symbol will glow or blink green.
Make sure the WAN cable is connected properly and everything is green. If the internet symbol glows orange the router cannot access the Internet. In that case, check your modem and contact your internet service provider.
Restart your router and eventually modem, to be on the safe side. Try the cash register again to see if it works now.
If it still doesn't work, it may be that the cash register's date and time is incorrect. It might not seem important, but it is important that the cash register, and internet services, are agreed on the date and time.
Swipe up from the bottom of the screen and press the circle.
Now enter the app Settings.
Scroll down to Date & time and press it.
Make sure the cash register's time zone, as well as date and time are the same as reality. If not, try turning off Automatic date & time and turning it on again. Alternatively, set date and time manually.
Try again after this.
If it still doesn't work, your internet service provider may have issues with communication right now. An error report may need to be filed, it could be that SSL encrypted traffic cannot be sent at this time. Try connecting to a phone hotspot via Wi-Fi temporarily to see if that works.
Swipe up from the bottom of the screen and press the circle.
Now enter the app Settings.
Choose Wi-Fi.
Make sure you are connected to the proper network. If you are using a white TP-Link router from Onslip the network will be named Onslip. The password is on the bottom of the router.
It may help to forget other networks that are Saved. This is because the cash register can otherwise jump from network to network which may cause problems.
At the same time, make sure the router has a cable in the WAN port. (If you have a white TP-Link router from Onslip, the WAN port is the blue connector.) This cable needs to be connected to your modem or fiber connection in the wall.
If the cable is connected properly the internet symbol will glow or blink green.
Make sure the WAN cable is connected properly and everything is green. If the internet symbol glows orange the router cannot access the Internet. In that case, check your modem and contact your internet service provider.
Restart your router and eventually modem, to be on the safe side. Try the cash register again to see if it works now.
If it still doesn't work, it may be that the cash register's date and time is incorrect. It might not seem important, but it is important that the cash register, and internet services, are agreed on the date and time.
Swipe up from the bottom of the screen and press the circle.
Now enter the app Settings.
Scroll down to Date & time and press it.
Make sure the cash register's time zone, as well as date and time are the same as reality. If not, try turning off Automatic date & time and turning it on again. Alternatively, set date and time manually.
Try again after this.
If it still doesn't work, your internet service provider may have issues with communication right now. An error report may need to be filed, it could be that SSL encrypted traffic cannot be sent at this time.
Try connecting to a phone hotspot via Wi-Fi temporarily to see if that works.
If it still doesn't work even with a mobile hotspot, it could be that the Wi-Fi transceiver in the cash register is performing badly. If at all possible, connect the cash register by cable.
It should be in the left LAN connector on the back of the cash register.
The other end of the network cable needs to be in a router with access to the Internet. In most cases the connector is named LAN 1, 2, 3 or 4.
Swipe up from the bottom of the screen and press the circle.
Enter the app Settings.
Enter Wi-Fi first and be sure to turn off Wi-Fi. Once Wi-Fi is off, go back one step.
Choose More on the right side.
Choose Ethernet on the next page. Make sure it's turned on. See if you are getting an IP address that isn't 0.0.0.0
You are now connected via cable.