If your network environment is set up correctly, we can help you find and fix errors quickly and easily. Follow our recommendations for a stable network environment.
Internet for POS equipment
Onslip POS systems talk to all devices over the network, so have a separate network for the POS equipment only. For wireless devices to work optimally, it is important that the WiFi network saved in the device is the network where the rest of the POS equipment is connected.
Fixed internet connection via internet cable
For a stable internet connection to the stationary cash registers or the payment terminal, we recommend connecting the devices with an internet cable (network cable) rated Cat 6 or higher.
Wireless internet connection (wifi)
Wireless devices such as card terminals, ordering devices, kitchen screens and mobile cash registers need a wireless connection to a wireless internet (Wi-Fi). In order to ensure a stable connection for wireless devices, the wireless network needs to be locked to only the POS devices.
Settings in your router
Log in to your router and lock all devices to static IP addresses instead of letting the router assign IP addresses via DHCP. This will greatly facilitate, for example, the connection of card terminals and printers. NOTE! Keep in mind that you cannot have two routers connected to the same network.
Premises with large spaces or concrete walls can drastically degrade wireless internet connectivity. For a large room with varying connectivity, you can install WiFi access points.
We recommend an internet speed of at least 100 Mbit/s over the fiber network.
Measure WiFi coverage
Download a WiFi measurement app to your phone to see if there are any gaps where the signal is not strong enough and where you could potentially set up an access point to cover gaps in the signal.
Password for WiFi
Make sure you always have the password available in case you need to connect new devices or reconnect an existing device that has lost connection. The password is often found on the back of your router.
To create a reliable IT environment, we recommend having an IT technician install the network if you are unsure how to proceed.