It’s important to keep a close eye on your payments! If you notice that the amount deposited into your bank account differs slightly from your daily cash register total, it’s almost always due to how your card processor handles transaction fees. Here’s a quick guide on how to easily verify that all your sales have been recorded exactly as they should be in the Onslip app.
1. Check your Z-report.
Start by looking at the Z-report for the current sales day.
Scroll down to the “Payment Methods” section.
Note the total number of card purchases and the total amount for these.
(Tip: Have you processed any returns today? Make sure to include those as well!)
2. Compare with the card terminal’s daily closing
The next step is to make sure the card terminal and the Onslip app match exactly:
Do you have an integrated terminal? If your terminal is directly connected to the Onslip app (for example, a Lane/3000), you’ll easily find the terminal’s own daily closing at the bottom of the same Z-report.
Do you have a standalone terminal? Check the physical daily closing receipt printed directly from your terminal.
Match the number of purchases and the total amount from the terminal with the figures you noted in step 1.
3. Everything matches—what happens now?
As long as the Onslip app and your card terminal show exactly the same amount and number of purchases, you know that all data has been sent flawlessly from your system!
So why does the payout amount differ? The most common reason is that the acquirer (the company that processes the card transactions and transfers the funds to your bank) deducts its processing fees and charges directly from the lump sum before making the payment to your account.
Would you like to see an exact breakdown?
Since Onslip only records the sales and does not handle the bank transfer itself, we recommend that you contact your acquirer. They will be happy to provide you with a clear breakdown showing exactly which deductions have been made from your payout!