The kitchen printer lets you print orders for food, drink or other products to your kitchen, bar, etc.
Log in to Backoffice. Click Configuration, choose Devices.
Click Add Kitchen Printer.
Choose Kitchen Printer 1 and enter a name you can easily understand. Example: Kitchen, or Bar. You can have up to 5 kitchen printers.
Under Group and Order you can choose labels that belong to product groups and products, and sort these. Products with these labels will be grouped together on the kitchen printer. A practical example is a label group named "Courses" where the labels "Entrée", "Main course" and "Dessert" are created.
In Item Order you can configure the order the products should be printed under their categories, according to alphabetical order or tab position.
When labels exist on the correct products or product groups a kitchen ticket can look something like this:
Click Create when you are done.
For more info about making labels click the button below for instructions.
Click Products and choose Product Groups.
Click Edit on the product group you want to add the label to. The best is if you already have a product group called for instance Starters, Main course, Desserts.
When you edit the product group click the label button at the bottom. Then click New label.
As category, choose -- New category --.
As category name, enter Course.
Limit to category areas is already entered in and you don't need to change this unless you want to add these labels to for example products in the future.
As Name enter for example Starters. Then click Create Label.
The label is created and added to the product group. You can now click Save Product Group and continue with the next one.
When you create the next label, use the category we just made.
When you are finished with the labels, go back to the kitchen printer in Devices, under Configure. Click Edit on the kitchen printer, click the label button and select the labels you want to see on the ticket.
You can click and drag in the label list to sort the order in which to show them on the kitchen ticket.
Click Products and choose Product Groups.
Edit the product group you want to print to the kitchen printer.
Choose which kitchen printer these products should be printed to. Secondary kitchen printers will also in some cases print the product, as long as other products in the tab use that printer as a primary kitchen printer.
Choose secondary kitchen printers if you want kitchen tickets to be printed to more printers. After you've chosen a secondary kitchen printer you should also choose use of secondary kitchen printers.
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Conditional is the standard behavior. This means that products will only be printed to these secondary kitchen printers if other products in the ticket use that particular printer as a primary. A practical example is two kitchens, one for pizzas and one for à la carte. The à la carte kitchen want to know if there are pizzas on the ticket, so they can co-ordinate with the pizza kitchen. But they have no use for tickets with only pizzas. Vice versa for the pizza kitchen, they want to know of any à la carte dishes but they don't want tickets with only à la carte.
In this example the à la carte product group would have the à la carte printer as a primary kitchen printer, and the pizza printer as a secondary. The pizza product group would have the inverse, pizza printer as primary kitchen printer and the à la carte printer as a secondary. Both product groups would have Conditional as the usage behavior. - Always means the product group will always be printed to the specified secondary kitchen printers.
Choose Labels if you want to group this product group on the kitchen ticket. Make sure you've chosen this label on the kitchen printer itself under Configure -> Devices.
Finish by clicking Save Product Group.
Do the same for every product group you want to print.
In the cash register
Connect the kitchen printer via network cable to the same router your cash register is connected to. This is important, if you have WiFi on in the cash register, make sure no other networks are saved. If the cash register jumps between networks it can lose the printer and you will have problems printing kitchen tickets.
When you have connected the network cable and power cable to the printer you can press the power button to start it.
Go to the cash register, enter Settings and choose Devices.
The printer is shown as a LAN Printer. Press the cogwheel to the right.
Turn on the function for Kitchen Printer. If you have more than one printer, for instance Kitchen and Bar, choose whether you want Kitchen tickets printed here, or Bar tickets.
Press Close.
The kitchen printer is now connected properly and ready for use. Try saving a tab to see the kitchen tickets printed out. You can also charge the customer directly to print a kitchen ticket.
If you wish for the customers' receipt to have an order number for take away guests, go into Settings, choose Take Away and turn on Print order number to customer.
If you have table management and save an order onto a table, the kitchen ticket will use the tables name.
Product modifiers can also be of interest, this is especially applicable to wellness/doneness for steaks.