Steg 1: Aktivera drickshantering
Log in to Backoffice.
Go to Configure > Payment methods & tips.
Click on the Tips tab.
Activate Tips Management by switching on the toggle.
(Optional) Enter an accounting account for the tip if you are using chart of accounts.
Click on Save when you are done.
Go to the Tips tab and make sure that tip management is switched on.
Steg 2: Lämna dricks i kassan
Tips can be left when paying with all payment methods, except for invoice-based payments. Follow the instructions for the relevant payment method when finalising the purchase - the tip will be added to
First call Worldline customer service at 010-10 66 000. Give them your organization number and ask them to turn tipping on in your card terminal. There are three variants that can be used. Choose whichever one suits you, all three work with the cash register.
When gratuity is turned on in the cash register and you have downloaded new parameters, it will immediately work.
Charge the customer like normal and choose Card OK to send the amount to the card terminal. Both the cash register and the card terminal will ask about gratuity.
You as the cashier don't have to do anything, the customer can decide on the card terminal if they want to leave a tip and how much.
Here is an example of how it might look.
The cash register will automatically notice that the extra amount is a tip.
Choose cash or card (specifically the dark blue buttons in the middle of the screen). The cash register will ask for the amount you have received.
Enter the total amount the customer has paid.
The cash register will first interpret this extra amount as change to customer. To select gratuity, press Switch to Gratuity.
Then press Finish to print the receipt.
If something goes wrong - how to deal with tipping errors
As normal returns do not work for purchases where a tip has been added, there is a special error handling function that also handles tips.
Here's how you do it:
Press the menu button (the three lines) at the top left of the checkout.
Select History.
Tap on the purchase to be corrected.
Tap on Error Correction.
Confirm the error correction by clicking OK.
The customer is now asked to swipe their card again, and the full amount including the tip is returned. The original receipt will automatically be returned to the bill so that you can make the purchase again correctly.
Information about the correction will be shown. Press OK to move on.
The amount is sent to the terminal and the refund is made when the customer presents their card. After the refund receipts are printed, the original receipt will be put into the tab so you can make the sale again.
Show tips per cashier
By default, the Z report shows tips as a total. If you want to see tips per cashier:
Log in to Backoffice.
Go to Reports > Z-Report.
Tick Per cashier under the customisation options.
Click on View report.
A new section will now appear showing tips per cashier.